April 6, 2023

Introducing Monoloq's Knowledge Base

Introducing Monoloq's Knowledge Base

Introducing Monoloq's Knowledge Base Feature: Empower Your AI Assistant with Customized Information

We're excited to announce the latest addition to Monoloq's suite of features: the Knowledge Base. This powerful new feature allows you to create and manage a customized repository of information that your AI-powered digital assistant can access while interacting with your customers. By providing your Monoloq assistant with tailored information, you can significantly improve the accuracy and relevance of its responses, leading to a better customer experience and increased sales.

In this blog post, we'll discuss the benefits of using the Knowledge Base feature, how it works, and share best practices for creating effective Knowledge Base documents.

Why Use the Knowledge Base Feature?

The Knowledge Base feature was developed to address a common concern among Monoloq users: the desire for more control over their AI assistant's behavior. By creating Knowledge Base documents, you can provide your Monoloq assistant with specific information about your products, services, policies, and more. This ensures that the assistant is well-equipped to address customer inquiries, using the most accurate and up-to-date information available.

Some examples of information that can be included in the Knowledge Base documents are frequently asked questions (FAQs), certifications of the merchant, refund policy, shipping policy, product care guidelines, warranty details, payment options, and product comparisons.

How Does the Knowledge Base Feature Work?

To create a Knowledge Base document, simply log in to your Monoloq account and navigate to the "Knowledge Base" tab. From there, you can add, edit, or delete documents containing information relevant to your e-commerce store. We also offer integrations with e-commerce platforms like Shopify, so you can import all your pages and content  with just one click!

Once you've created and published your documents, Monoloq's AI assistant will have access to this information and will prioritize it when responding to customer inquiries. By leveraging the Knowledge Base, the assistant can provide more accurate, contextually relevant answers that improve the overall customer experience.

Best Practices for Creating Knowledge Base Documents

To maximize the effectiveness of your Monoloq AI assistant when using the Knowledge Base feature, it's essential to create well-structured and focused documents. Here are a few best practices to keep in mind:

  1. Create focused documents that address a single topic or question.
  2. Be concise and clear in your writing.
  3. Use plain language and avoid jargon or industry-specific terms.
  4. Include answers to common customer questions.
  5. Organize content logically using headings and subheadings.
  6. Update documents regularly to ensure the AI assistant has access to the most accurate information.

By following these best practices, you can create a comprehensive and effective Knowledge Base that will empower your Monoloq AI assistant to provide better customer support and improve the overall customer experience on your e-commerce store.


The Knowledge Base feature is a powerful tool that allows you to have greater control over your Monoloq AI assistant, ensuring that it provides accurate, contextually relevant information to your customers. By investing time and effort into creating a well-structured Knowledge Base, you can significantly enhance the customer experience on your e-commerce store and, ultimately, drive more sales.

Get started with the Knowledge Base feature today, and experience the benefits of a more informed and effective AI-powered digital assistant.